Privacy Policy

Vertex Digital Solutions Pty Ltd (ABN 12 419 955 929) (“Vertex”, “we”, “us” or “our”) is committed to protecting your privacy. This policy explains how we collect, use, disclose and protect personal information, and how we comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information we collect

We collect personal information you provide directly when you contact us, book a call, subscribe to our newsletter, or otherwise engage with us. This may include your name, email address, phone number, company name, and the content of your message. When you use our website we also collect technical information such as your IP address, browser type, device information, and the pages you visit.

2. How we use your information

We use personal information to respond to your enquiries, schedule and conduct meetings, deliver and improve our services, send you updates you have asked to receive, operate and secure our website, and meet our legal obligations. You can unsubscribe from marketing communications at any time using the link in our emails or by contacting us.

3. Disclosure to third parties

We do not sell your personal information. We share it only with trusted service providers who help us operate our business, including providers of analytics, scheduling, hosting, security and team communication tools (for example Google Analytics, Cal.com, Cloudflare and Slack). These providers may process data on our behalf and are bound to keep it secure. We may also disclose information where required by law.

4. Overseas disclosure

Some of our service providers store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

6. Data security and retention

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification and disclosure. No method of transmission or storage is completely secure. We keep personal information only for as long as needed for the purposes described in this policy or as required by law.

7. Accessing and correcting your information

You can request access to the personal information we hold about you, and ask us to correct it, by emailing hello@usevertex.com. We will respond within a reasonable time.

8. Complaints

If you have a privacy concern or complaint, please contact us first using the details below. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Changes to this policy

We may update this policy from time to time. The current version will always be available on this page, with the date it was last updated shown above.

10. Contact us

Vertex Digital Solutions Pty Ltd (ABN 12 419 955 929)
45 St Georges Tce, Perth, WA, 6000
Email: hello@usevertex.com
Phone: 08 9334 5622